Refund policy

We really hope this doesn't happen to us. However, just in case, if you are not satisfied with your purchase, we can return or exchange unused items within 14 days with the original receipt. Customers are responsible for the return shipping costs. Once we receive the returned merchandise and confirm that it is undamaged, a full refund will be credited to your designated account.

We will process your return request within 48 hours. Refunds will be credited to the bank account via the original payment method within 7-15 days of approval.

We will process your return request within 48 hours. Refunds will be returned to a bank account via the original method of payment within 7-15 days of approval.

For returns and refunds, just email us at consumer@eraori.com and we will handle it immediately.

Customized products are manufactured to your specific requirements and preferences and are generally not eligible for standard returns.